Return & Refund Policy
At N4U – One Stop Gadget Solution, customer satisfaction is important to us. We request you to read our Return & Refund Policy carefully before making a purchase.
1. Returns Eligibility
Returns are accepted only under the following conditions:
The product is damaged, defective, or incorrect at the time of delivery.
The issue is reported within 24 hours of receiving the product.
The product is unused, unactivated, and in its original packaging with all accessories, manuals, and invoice.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Opened or activated smartphones
Used or opened accessories (earphones, chargers, cables, etc.)
Products damaged due to misuse, negligence, or accidental damage
Items purchased under special offers, clearance sales, or promotional discounts
Software, gift cards, or digital products
3. Exchange Policy
Exchanges are allowed only for manufacturing defects or wrong product delivery, subject to stock availability.
Exchange requests must be raised within 24 hours of purchase or delivery.
Price differences, if any, must be settled at the time of exchange.
4. Refund Process
Approved refunds will be processed only after inspection and verification of the returned product.
Refunds will be issued to the original payment method used during purchase.
Refund processing may take 7–10 business days, depending on the payment provider or bank.
5. Warranty & Service
All products are covered by manufacturer warranty as applicable.
Warranty-related issues must be addressed directly with the authorized brand service center.
N4U does not provide direct replacements for warranty claims unless specified.